Customer Testimonials
I had an awesome experience at Gary Crossley Ford having my Ford Explorer serviced. Several other shops were advising I needed a new transmission and they were able to fix the issue without replacing it. Ryan, the service associate I worked with was fantastic and I will definitely be back for any future needs. Highly recommend
I've seen one of their vehicles on cargurus so I reached out to the dealer via message with an offer. An agent replied accepting my offer, however, the next day another agent said that the agent from the day before had no authority to accept any offers. They refused to honor the accepted offer despite being in writing via message.
Mike with the Service department is great. He keeps me well informed of any changes to my repairs and is patient with my many questions. They make the already stressful situation much easier.
Always very helpful to get thinks done on my car
A+ experience buying a 2027 F250. Highly recommend Sam Dorsey.
Always a wonderful experience. Would not go anywhere else!!
They always take good care of all my vehicle service needs. The package to get my tires rotated and oil changes, is ideal as well.
From my initial search to walking out with keys, it was seamless. By far the fastest car buying experience I have ever had.
Thank you Lisa for helping me out of that bronco I appreciate your time and thank you for being so kind along the way.
You all always pull through, and get my truck running amazing! It drives like a brand new truck! So happy with your guys work!
Great dealership to do business with, Frankie and Alex, also Jason were great to work with thank you very much
I bought my 2024 Bronco Sport here and have always received excellent service, but when I brought it in due to inexplicably no heat, Mike Shilts and his crew went the extra mile and worked really hard to make sure that my experience was satisfactory. They worked with me to meet my needs without draining the wallet, and that's what you always want to see in any kind of company you do business with. Thank you, Mike and Team!
Second vehicle purchased from Gary Crossley. Worked with me on price and feel I received a good deal.
On time and worked to get my truck back assoon as possible.
The quicklane team is absolutely the best! I won’t take my car anywhere else.
Very nice
My sales person Lisa Garcia was a huge help! She made sure to find exactly what I wanted...and it was no easy task. She kept me updated on progress and once she found me a match she got me thru the process in a flash! This is my second car purchased through Gary Crossley Ford with Lisa. Great place to get a car!
We have been working with Crossley for years! This is the first time we’ve ever debt with a damaged vehicle. They did an excellent job! Very Helpful and my salesman Tyler assisted me it setting up taking care of some other issues I needed taken care of with the vehicle while it was there with just a text!! That’s service!!! Excellent service!!
Fast efficient and healthy nest work
Ryan Brehm and his team were incredible. They made the purchase process super simple and enjoyable.
Best dealership I’ve ever dealt with hands down! The staff were kind and easy to work with - when we arrived they were hosting their annual trunk or treat/auto show for the community, I thought they were going to reschedule, nope! Highly recommend this dealership to anyone looking for a new/used vehicle (Gio and Landen were great salesmen and Bryan in financing was awesome!)
Sam made the process fast and smooth!
Welcoming work force they are very friendly and helpful. Mechanic explain my issue.
I had the best experience purchasing my new F-250 king Ranch. Phillip went above and beyond getting me into the truck I wanted. They made the buying process quick and easy. I would highly recommend Phillip at Gary Crossley Ford. They definitely have earned my business!
Gary Crossley Ford has helped me with a few recall appointments for my Bronco. Good service, timely, and friendly and knowledgeable staff!
Very professional staff, no pressure and everyone very nice. If looking for a vehicle, I highly recommend Gary Crossley Ford.
Service department was fantastic Thanks Mike
They were fast & friendly! I will keep going there!
Brian Miller helped me find the perfect car. He made the whole experience easy and enjoyable—no pressure, no hassle, just excellent service. I highly recommend working with Brian!
I called that morning and they had the truck ready to go. I was in and out within an hour and a half. Fantastic customer service!!
They of course brought out the dirty cabin filter, I told them I had one in the truck I just hadn't put it in yet. She said we can put it in for you if you like, I said sure. They charged me $40 for that. They already took the old one out to and would have to put it back in no charge if I said no thanks, but because they put a different one back in that's $40? I though it was being done as a courtesy. 100% fact all they did for that $40 is open the box the ... Read More Google - Oct 30, 2026
Thanks. Great work and job getting a few things covered under recalls!!
Phil and Kayla in commercial sales are second to none. They went above and beyond to provide excellent service and keep us informed throughout the entire purchasing process. Thanks for all your help!!
Gary Crossley Ford was so good about coming to service our 2018 Ford. They did an excellent job!! We are most grateful. Thank you so much!!
Excellent services, they always complete their work in a timely manner, fair prices. Highly recommend.
Kevin was awesome to work with in service dept. No complaints
I had a great experience purchasing my new Mustang from the dealership! Charlie was my salesperson, and he made the entire process smooth and straightforward. He was professional, helpful, and easy to work with throughout the purchase. I appreciated his communication and willingness to answer my questions and help me find the right deal. Overall, I’m very happy with my purchase and would definitely recommend asking for Charlie if you’re looking to buy a vehicle. Thanks again for making the experience a great one!
I honestly wasn’t really planning on buying a truck when I walked in, but Todd and his entire team made the experience so easy that it was hard not to.
From the beginning, it felt more like dealing with friends and family than a dealership. There was absolutely no pressure, everyone was extremely knowledgeable, and they genuinely took the time to make sure I was comfortable and getting exactly what I wanted.
Todd and his team made what can normally be a stressful process an absolute dream. I couldn’t have asked for a better experience and I would ... Read More Google - Oct 26, 2026
They are always pleasant, and quick. Best dealership I’ve dealt with in my 69 years.
You broke my glove box in the process of looking at my cabin air filter….which did not need replaced.
My experience was great! My son was looking for a truck. We found a great truck with the help of Ali. While working that deal, he also helped me get a trade in on my vehicle. Everyone involved was great to deal with. There is even a salesman that lives in my home town that helped make it all work.
The service department is the best in the Midwest! I trust these guys to work on all of my vehicles. Best value on services provided, world class staff and technicians. Leadership is key and these guys have that locked down. I will be a life long customer at Gary Crossley Ford
I went from simply inquiring to driving off the lot in no time. It’s more difficult to rent a car at the airport. I could move across the country and still come back here for my vehicle purchases.
The service advisor was courteous and helpful. He got my truck in right away on my appointment time and showed me to a vary nice waiting area. However I didn't have to wait long, they got my battery replaced and got my back on the road asap.
Super awesome people, great customer service. You will not regret buying from them! They make it super easy and worth it
Huge thanks to Charlie Henderson and the team at Gary Crossley Ford for making my recent purchase of a Bronco Sport Badlands so seamless. No pressure, incredibly helpful staff, and top-notch customer service. Charlie was patient, kind, and his deep knowledge of the vehicle made all the difference—he even walked me through setting up my phone with the car. A truly wonderful experience from beginning to end, and I highly recommend asking for Charlie if you're shopping here!
Will was a great salesman answered all questions was a pleasure doing business with you
Darren was a tremendous salesman. Listened to my wants & needs. Made the process of purchasing my new vehicle easy & painless.
I was so excited and had a wonderful experience at Gary Crossley Ford! Salesperson Adam Hulin is amazing. He welcomes everyone so warmly, is very nice and kind, and talks to people in such a friendly, respectful way. He made the whole process feel comfortable and enjoyable. Highly recommend Adam and Gary Crossley Ford!
This dealership is awesome!! Zach was great to deal with when we had tires put on our car. The technician that installed them did a great job. He told us what our brake pads were at and checked out our vehicle to make sure it was safe. Thank you so much for taking care of our vehicles. Gary Crossley Ford. Keep up the good work.
We have both vehicles serviced at Gary Crossley and recently purchased a new Explorer from them. Friendly, helpful and professional. Ryan in the Service department is excellent. Highly recommend this dealership
This was the smoothest transaction I've ever had at a dealership. From finding the vehicle to getting it financed and the trade in they didn't low ball me very fair value.
I am a retired truck driver. I understand road surfaces, all different types. The vibration that the truck has was never fixed.
Ryan Brehm is no nonsense and gets the job done. I went in the dealership to test drive an Explorer at 9:15 a.m. and was a new owner of an 2026 Explorer xx and out the door at 12:15. He assumed, Daniel was excellent with the connectivity end of it. And of course Todd Gentry is great to work with too. It was an OUTSTANDING experience! Crossley has been our dealer fro 15 years and we are super happy with them.
Unfortunately, my experience with this dealership has been one issue after another since purchasing my vehicle a year ago. My most recent experiences with their Quick Lane has caused me to lose even more confidence due to service paperwork not matching the work actually performed, along with damage to my vehicle.
During service, my wheels were damaged. After I brought the issue to their attention, they scheduled the wheels to be resurfaced. Mistakes happen, and I appreciate that they took responsibility and corrected the damage. However, after repairing damage caused during service, you would think the vehicle would be thoroughly ... Read More Google - Sep 8, 2026
I took my truck in for service after having a bad experience with another mechanic. Paid Gary Crossley almost $10k to fix what was wrong. Picked my truck up 4 times and every time it stalled. The last time before stalling it sounded like I had rocks in my engine. Now they don't want to take any responsibility for it being worse off than it was when I took it to them. I now have no money and no working vehicle.
The vibe is positive, and high energy as soon as you walk in the door. Everyone is super friendly and happy….even Turbo! Everyone that I dealt with was very knowledgeable and answered all the questions I had. They took extra time to find a warranty that was best for me, and never did I feel like I was being pushed in a certain direction. I never felt rushed. It was the best and easiest auto purchase I have ever made.
would recommend trevin to anyone looking for a vehicle! explained everything perfectly and helped me get the best deal on my vehicle! an easy person to work with and made the process easy!
I highly recommend Clark! Great follow up, knowledgeable and customer focused! He was great to work with!
Mike the service rep was great! Worked with us and kept us informed on status of vehicle!
Todd Gentry and Ryan Brehm were great to work with and found me exactly what I was after and the transaction was quick and transparent. Excellent work!
Great experience from start to finish. Will and Todd were excellent not at all pushy and pricing was great. Highly recommend.
Don't arrive to late to pick up your vehicle. I was within their hours of operation and was told I couldnt pick up my vehicle or pay because they had already shut down their system
Bryce and everyone at Gary Crossley made my experience stress-free. It was very much appreciated.
Dealing with them for more years than I can count with Good results from day one
Charlie Henderson did an amazing job to help my wife and I find something we truly liked and fits our needs. If you’re in the area and you’re looking for a nice ride, go to Crossley Ford and speak with Charlie Henderson. I can promise you a great customer/car dealer relationship.
Bryce was a great rep. gave me the most for my trade, and the best deal on my new car. Process was really easy and i was in and out of the dealership in no time. Great experience.
Charlie Henderson and Jaime Tuff made working with Gary Crossley Ford amazing. It was the best car deal I've ever done and I won't be buying from anyone else. They know their stuff and care about their customers. They offered the most for my trade out of any dealer I talked to! I would ask for these two specifically!
My experience from start to finish was great, with the stress of buying my first car in my name, Bryce and the dealership did a great job with being resourceful and listening to what would work for me as the buyer.
Dealership is not what it used to be for service. Service writer somehow texted a wrong number and seemed to think it was funny instead of reaching out to us. Had to return the vehicle because the alignment was off - why does it take two visits for service
I had service appointment for an oil change and warranty issue. The service staff was polite, professional and knowledgeable. My vehicle was ready ahead of schedule. They explained what was done at a reasonable price. The waiting room was comfortable, and updates were given. Every encounter, question, or issue I have had with Staff has been handled professional & timely.
I do recommend checking out Gary Crossley for your next vehicle or service needs.
My only suggestion for Gary Crossley Ford is to update their car wash. If free washes are suppose to be s benefit of purchasing a vehicle ... Read More DealerRater - Aug 2, 2026
Highly recommend Gary Crossley Ford for anyone wanting a smooth car buying experience. Todd was reliable and honest through the whole process. Todd and his entire team were so wonderful and easy to work with.
Charlie and the team at Gary Crossley went above and beyond. They got me into my dream car, made the financing a breeze, and helped minimize the wait time by being so organized. Highly impressed with the process.
Factory recall on my F150. Mobile service came to my house and performed the recall repair! I did not ask for this. They called and offered it to me. Best idea ever!!
Logan Burns was amazing! He helped my husband in picking out a truck. He took his time and heard what my husband was looking for to make up for the truck we just lost due to an accident. Jaime Tuff also gave input which sealed the deal on what my husband wanted. We walked away absolutely pleased. Easy experience. Thanks for being so friendly and upstanding. We will be back when it’s my turn for something new!
I will never go to Gary Crossley Ford again. They wanted to charge me $10,000 to replace my transmission and I found it cheaper at another place by almost four grand. Then they called out the big guns trying to talk me out of it. It was ridiculous. I had to stand there for over 30 minutes waiting for my paperwork. Not to mention the last time I went there they charged me $1,000 for air conditioning repair for a 4-Hours labor🤬 Thanks to my friend Sherry I saved a bunch of money 🤑💰
Landed has been an amazing helper since ive been buying from Gary crossley hes always been a phone call away since ive needed him
​Bought a 2022 Mustang Mach-E GT. The vehicle was nice, but the overall experience was terrible.
​They sold the car with dangerously low tire tread and a hidden puncture they simply aired up before handing over the keys. As a first-time EV buyer, I relied on my salesperson, who lacked basic EV knowledge. Public charging took 9 hours to go from 20% to 80%, and my garage outlet wouldn't stay powered. When I voiced these concerns, the salesperson brushed them off, insisting a cheap Amazon adapter was all I needed. When in fact will destroy the car battery and warranty on it.
​When ... Read More Google - Jul 29, 2026
"Free" car wash is constantly closed...I've had to turn around more times than ive actually gotten a car wash.
Ask for Bryce!! We had a great experience purchasing our new Expedition. He’s knowledgeable, not pushy and made sure all of our questions were answered. Gary Crossley gained a lifetime customer because of his outstanding customer service. If you’re looking for a stress-free, enjoyable experience, ask for Bryce! He’ll make it happen.
Gary Crossley Ford is top-notch. Charlie Henderson is the only salesman I will go with for every vehicle I purchase, veryfriendly, professional and a honest man . He will definitely get you in the car truck or SUV you want and get you the best deal he can. He has always done me right and I will never go to another.
The process was so easy and the people are very friendly and helpful I would definitely recommend buying from Phil and Gary Crossley
Bryce and Ryan made our experience so smooth, fast and easy! They gave my husband and I the best deal, and the most for our trade. I love my new F-450! Thanks so much guys!!
If I could give 10 stars, I would. I always get excellent service and always treated with respect. I want to give a shout-out to Mike Shilts in the service department for going above and beyond to diagnose an issue, and to Frankie Petty for helping me with my phone app. I won't use any other dealership.
Dealership is well stocked and keep their inventory well detailed. Building is clean and open floor plan. No stuffy offices to make your deal. No high pressure salesmen.
Trevin was amazing help, he gave me a great deal and made the whole process very easy. I highly recommend buying from Trevin!
