Just attended an intermediate class learning how to use the Sync system in my new Ford Fusion Energi. Gary Crossley Ford does a great job of taking care of its customers not just during the sales process, but afterwards as well. This is our second car from them and they have a great service department and now also have training to help you get the most out of your purchase. I use their free car washes too. But what caused me to write this review is the free classes they offer to help all of their customers understand how to use the Sync services (mostly how to use your phone with your car) that come with Fords. What other dealer do you know that actively wants you to know exactly how to pair your phone with your car and get turn-by-turn directions and traffic alerts? Usually, they help you the day you drive off, and then you're on your own. Nope, not with Gary Crossley. I bought the car back in April, and they still follow up periodically to ensure I'm getting the best out of my car. They even have a full-time "Sync Specialist", Frankie Petty, who's job is to teach everybody how to use the car. She is available for questions any time she's working. Great service!
On June 28 I attended my first sync class to learn more about this feature on my car. I was told about it when I made my purchase, but Frankie Petty, Sync Spec, contacted me by phone and email to follow up if I had questions. I attended the class she offered which was very informative and useful in a wide range of ways. I recommend taking one of her classes. She is an excellent resource at Gary Crossley Ford.
I have bought over 20 new cars in my lifetime and I have never had such a pleasant buying experience as the team at Gary Crossley delivered. From Nick my sales person being super interested in my personal needs and not what made him the most money to the finance department setting me up with the new Ford program that pays for everything on my new car for the next 100k of miles driven. What a great deal. I Love my new F-150 and I will recommend Gary Crossley Ford to everyone.
I have known the Crossley family for years and my entire family buys car from their family owned and run business! They always make me feel comfortable and most importantly take care of me when I have a problem and we all know how important that is.
Just had a very positive experience with Lisa, my salesperson. She was extremely helpful, and this was my first time buying a car on my own. I'll be sending friends and family their way for sure.
Best car buying experience in the city... Hands down, don't need to say any more. Thanks Eddie and Kicha!
I just purchased a new car from Gary Crossley Ford, they did not have the car I wanted so they found one for me and went and picked it up. Everyone there was friendly and wanted to make us happy. Our salemans Toby is the best. So if you need a car ask for Toby he is great.
Very helpful salesmen. I recommend this dealership to anyone looking to purchase a new Ford!